Zendesk AI Tools

2026

AI tooling is such a novel concept on design teams, and only within the last few months has it gained traction and urgency.


Below are some recent examples of tools I have delivered, some self-directed, others the result of hackathons, that have made an impact on my team and at Zendesk globally.

AI-Friendly Brand Guidelines

Built a dual-format brand style guide for Zendesk's brand design system, structured as a skill. The objective is to treat brand guidelines as infrastructure. They need to be machine readable, queryable, and connected to the systems that a company works in. This ensure scalability: instead of one input in and one input out, its creating consistent, repeatable outputs without you touching it.

View the live site: https://zendesk-brand-style-guide.vercel.app

The visual reference was deployed on Vercel with interactive examples, do/don't guidelines, and light/dark theming. The code reference provides copy-ready JSON tokens keyed to canonical names, making the brand directly consumable by AI coding agents and engineering teams.

Google Slides Skill & Slide Architect Gem

One of the most requested tools at Zendesk is on-brand AI generated slide decks. With new capabilities on Google's updated Workspace Intelligence, I developed the tools and processes to address this challenge. I first developed the AI skills to set the foundation, then developed a slide agent to help format content to facilitate the handoff with Gemini's slide helper. While this is still evolving, this approach solves the need to stay within Google's ecosystem to search and retrieve information, and maintaining the collaboration needed in GSlides.

One of the most requested tools at Zendesk is on-brand AI generated slide decks. With new capabilities on Google's updated Workspace Intelligence, I developed the tools and processes to address this challenge. I first developed the markdown skills to set the foundation, then developed a slide agent to help format content and facilitate the handoff with Gemini's slide helper.

While this is still evolving, this approach solves the need to stay within Google's ecosystem to search and retrieve information, while maintaining the collaboration capability that other solutions could not provide.

Isometric UI Generator

Often I need to output isometric views of various assets to add depth and variety to product visuals. This used to involve Blender, Photoshop, Illustrator, which all produced different results. My knowledge in creative coding environments helped me develop this tool very quickly, and I was surprised by how easily Claude Code was able to create it.

Code enabled visual concepting

The examples below demonstrates how I use AI for storytelling and communicating concepts with stakeholders. This approach allows for quick, iterative decision making - reducing the need to rely on heavy visual or motion resources too early in the process. The goal here was to use computational stippling to show the evolution of chaos to order. This helped guide the art direction and encouraging our motion team to adopt new ways of working.